Improving Quality and Performance in Your Non-Profit Organization
This is the full text of the classic guide to change management strategies for nonprofit organizations, and includes two newly written chapters. Click on the links below to download chapters of this title in Word format. Note that this material is copyrighted and for personal use only, and may not be published or distributed without the written consent of the author.
Disclaimer and Table of Contents
Chapter 1. Introduction to Quality Improvement
Chapter 2. Introduction to Total Quality Management
Chapter 3. Introduction to Business Process Reengineering
Chapter 4. Introduction to Benchmarking and Best Practices
Chapter 5. Introduction to Outcome-Based Management
Chapter 6. Introduction to Large Group Intervention
Chapter 7. Introduction to Chaos Theory